Store Policies

Conditions for making a change and/or return effective

*Rights and duties of consumers and users. The following shall be considered general rights and duties of consumers and users, without prejudice to those recognized by special laws:

1. Rights:

1. Right to receive quality products: To receive the product in accordance with the conditions established by the legal guarantee, those offered, and those customary in the market.
2. Right to safety and indemnity: The right for products not to cause harm under normal conditions of use and to protection against harmful consequences for the health, life, or integrity of consumers.
3. Right to receive information: To obtain complete, truthful, transparent, timely, verifiable, understandable, precise, and suitable information regarding the products offered or put into circulation, as well as about the risks that may arise from their consumption or use, the mechanisms for protecting their rights, and the ways to exercise them.
4. Right to receive protection against misleading advertising.
5. Right to claim: To claim directly before the producer, supplier, or provider and obtain comprehensive, timely, and adequate reparation for all damages suffered, as well as to have access to judicial or administrative authorities for the same purpose, under the terms of this law. Claims may be made personally or through a representative or attorney.
6. Contractual protection: To be protected from abusive clauses in adhesion contracts, under the terms of this law.
7. Right to choose: To freely choose the goods and services that consumers require.
8. Right to participation: To organize and associate to protect their rights and interests, elect their representatives, participate, and be heard by those who perform public functions in the study of legal and administrative decisions that concern them, as well as to obtain a response to their petitions.
9. Right of representation: Consumers have the right to be represented, for the solution of claims on consumption of goods and services, and contraventions of this law, by their organizations, or the spokespersons authorized by them.
10. Right to inform: Consumers, their organizations, and public authorities will have access to mass media to inform, disseminate, and educate about the exercise of consumer rights.
11. Right to education: Citizens have the right to receive education on consumer rights, ways to enforce their rights, and other related matters.
12. Right to equality: To be treated equitably and non-discriminatorily.

2. Duties:

1. To be informed about the quality of the products, as well as the instructions provided by the producer or supplier regarding their proper use or consumption, conservation, and installation.
2. To act in good faith towards producers and suppliers and towards public authorities.
3. To comply with the rules on recycling and disposal of consumed goods.

*Conditions: No change or return will be made for a change of mind in the purchase. No change or return will be made for a product that is in poor condition (scratches, bumps, physical damage, or software damage due to mishandling). Law 1480 of 2011.

*By acquiring the product, it is understood that you HAVE READ AND ACCEPTED the change and return policies of GAMERS FOR GAMERS / SOLUCIONES TECNICAS MECATRONICAS S.A.S.

In compliance with Colombian Law 1581 of 2012 on Data Protection (Habeas Data) and other related regulations, GAMERS4GAMERS / SOLUCIONES TECNICAS MECATRONICAS S.A.S. informs you of its policy for the treatment of personal data.

1. Responsible Party: SOLUCIONES TECNICAS MECATRONICAS S.A.S. (GAMERS4GAMERS), located in Medellín, Colombia.

2. Data Collected: We collect personal identification data such as your full name, email address, shipping address, and contact phone number.

3. Purpose: The data collected during the purchase process will be used exclusively for the following purposes: a) To process, ship, and deliver your order correctly. b) To contact you regarding the status of your order or for customer support. c) To send you information about promotions, new products, and news related to GAMERS4GAMERS, provided you have given your consent.

4. Your Rights: As the data owner, you have the right to know, update, rectify, and request the deletion of your data, as well as to revoke your consent for its use. To exercise these rights, you can contact us at redes@g4gamers.com.

5. Security: We have implemented the necessary security measures to protect your data from unauthorized access, alteration, or disclosure.

By clicking 'Continue to Payment', you declare that you have read and expressly accept this privacy and data treatment policy.